General Repair Responsibilities
As a tenant you have general responsibility to up keep your property which are:
- To allow access to your property to carry out repairs, annual safety checks and inspections that are needed.
- Keeping your property well decorated and clean, including repairing or filling minor holes and cracks in walls and ceilings. Please see page 10 in your tenancy conditions – link is below.
- Preventing drains and waste pipes (toilets, sinks and baths) from becoming blocked.
- You are responsible for any leaks in your property and leaks from your property into any other resident’s property as a result of overflowing baths, sinks, basins or showers, or as a result of faulty work carried out by or for you. Please see page 16 in your tenancy conditions – link is below.
- To take action to prevent and control condensation.
- To make sure that no-one who lives in or visits your home causes any damage.
Tenancy Conditions – http://staffroom.hackney.gov.uk/conditions_of_tenancy.pdf
Damage and Charging
If you, or anyone in your home (including children and visitors), cause damage to your home, we expect you to arrange and pay for it to be repaired. You can arrange for a good private contractor to repair the damage or ask us to do the work.
If you want us to do it you will have to pay the full cost before we start. If, for reasons of safety and security, we have to do repairs you are responsible for, we may charge you for the work.
If the damage is caused by a break-in or vandalism, we could arrange a repair but you may have to pay for it unless you obtain a Crime Report Number from the Police. You may also claim back the repair cost on your home contents insurance.
Your Responsibilities In Your Home
You are responsible for keeping your home clean and decorated, and you are also responsible for some repairs listed below. However, if you require for us to do certain repairs below you will be charged.
- Replacing lost or stolen keys, and changing locks if you get locked out.
- Fitting extra locks, doorbells, letterboxes, spyholes and door knockers.
- Replacing light bulbs.
- Repairing or replacing inside doors and door frames, skirting boards, curtain rails, shelves and bath panels.
- Replacing handles, locks, catches and glass on internal doors, windows and cupboards.
- Repairing privacy panels and fences between neighbouring gardens, and any paths which are not main paths to your door.
- Replacing toilet seats and toilet roll holders.
- Trying to clear blockages in waste pipes or toilets.
- Repairing wall plaster or plasterboard walls.
- Replacing plugs or chains to baths, basins and sinks.
- Replacing batteries in battery operated smoke detectors.
- Replacing ceramic tiles on walls or fire surrounds.
- Replacing floor covering such as tiles, carpets or laminate.
If you are elderly or disabled and have no-one who can help you, we may do some tasks for you.